Replacement
Conditions for replacement :
We only accept returns or exchange for replacement if item is found to be damaged or defective upon arrival due to an error on our part.
Ineligible Reasons : we do not accept returns, exchanges, or refunds based on :
Change Of Mind : You no longer want the product.
Subjective Dislike : You do not like the colours, pattern, or feel ( as colours can vary slightly based on screen settings.)
Incorrect Size Ordered : You ordered the wrong size.
Used/Washed Items : once an item has been used or washed, it is ineligible for replacement.
Notification Window : You must notify us of any damage or defect within 48 hours of delivery by contacting us/WhatsApp at +91 8778619912.
Required Evidence : Please include your order number and attach clear photographic evidence of the damage or defect.
How To Report A Damaged Or Defective Item :
Notification Window : You must notify us of any damage or defect within 48 hours of delivery by contacting us/WhatsApp at +91 8778619912.
Required Evidence : Please include your order number and attach clear photographic evidence of the damage or defect.
The Pick-up & Replacement Process
- Once the claim is approved, we will arrange for a pickup of the damage/defective item.
- After we verify the defect, we will immediately process and ship a replacement of the exact same product (same size, colour, and design ) to you.
- we do not offer refunds under this policy; all approved cases will result in a replacement item being shipped.
Please Note : By placing an order with pixel home decor, you agree to the terms of this strict replacement only policy. We encourage you to review all products description and dimensions carefully before purchase.